After sales
PLEASE NOTE: Our offices will be closed on Friday 5th December and reopen on Monday 8th.
During this time, we offer a normal out of hours emergency service for the following.
- Full loss of electricity effecting your property only
- Full loss of heating
- Full loss of hot water
- An uncontainable water escape
- Blocked drainage affecting your property only
- Or the security of your home is compromised
In the event of an emergency during this time, please call 0345 646 1116.
To report a leak in, or a loss of utility supply, in the first instance please contact the appropriate provider.
For sales office and show home opening hours, please visit the relevant development page on our website.
A user guide to your new home
Moving into a new build property makes operating and maintaining your home simpler, smarter and safer than most second hand properties, as your home has modern controls, energy efficient technology and easy to operate fixings installed.
This short video explains how everything functions to ensure you get the most out of your new Dawn home. It covers many topics, including how to program your central heating and hot water, registering all of your appliances to make sure you receive your manufacturer warranty, and operating windows, doors, loft hatches and more.
You can watch the full video, or skip to the topic you are interested in by hovering over the play bar to see the different chapters.
If you need any more information please email: aftersales@dawn-homes.co.uk or telephone: 0141 285 6700. Our operating hours are 9:00am to 4:30pm, Monday to Friday.
Out of hours emergency
In case of emergency when our offices are closed, please contact our out of hours phone number on 0345 877 8936. Items classed as an emergency are:
- Full loss of Electricity (affecting your property only)
- Full loss of heating
- Full loss of hot water
- Uncontainable water escape
- Blocked drainage affecting your property only
- The security of your home being compromised
Operating your thermostat
We have put together the guide below covering how to program a schedule for your heating and hot water using your thermostat, as well as other helpful information to help you operate your heating controls with confidence.